Refund policy
We hope that you love all your purchases from Disco Clothier! However, we understand that sometimes you may need to return a purchase.
Online Return Policy
Online purchases are eligible to return for store credit if returned within 14 business days of your receipt of the purchase. After this timeframe, your item will not be eligible for return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Online Return Instructions:
Please complete the return form in our Return Portal before mailing back your items.
Please include the packing slip with your return. The packing slip is included in the bag with your purchase and has all of your information and order number on it.
Once we receive your return, please allow 5-7 days for us to process your return. Once processed, your store credit will be emailed to you.
You can always contact us for any return question at (423) 644-8909.
About Re:Do
Checkout with the $1.98 Re:Do product for free unlimited returns for store credit on your order if needed and send it back for free if it doesn’t work. This is only compatible with our website at this time.
Didn’t checkout with Re:Do? You will still return like normal and purchase a label through them with discounted shipping rates saving you time and money!
In Store Return Policy
In-store purchases are eligible to return for store credit within 7 days of your purchase date. After this timeframe, your item will not be eligible for return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags. You’ll also need the receipt or proof of purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damaged items must be reported within two days of the receipt of your order. Please contact us at (423) 644 - 8909 and forward photos of any damage. Color variation of merchandise due to computer monitor resolutions, lighting and photography lenses are not qualified as damaged.
Exceptions / non-returnable items
Certain types of items cannot be returned, like jewelry, shoes, bathing suits, candles, and gift cards are FINAL. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Items must be in perfect condition to be accepted for return. No makeup or deodorant stains, perfume, dog hair, cigarette smell or stains of any kind will be accepted.